Privacy Policy — Eloqo

Last updated: 17 June 2026

This Privacy Policy explains how Ilia Gordeev (“Eloqo”, “we”, “us”) collects, uses, and protects your information when you use the Eloqo mobile application (the “App”). We act as the data controller for the personal data described below.

Contact: support@eloqo.org

1. Who this policy applies to (age)

The App is intended for users aged 13 and over (and 16 and over in the European Economic Area, the United Kingdom, and other regions where 16 is the digital-consent age). The App is not directed to children below these ages, and we do not knowingly collect their personal data. If you believe a child has provided us personal data, contact us and we will delete it.

2. What data we collect

Signing in is optional and used to sync your data across devices. When you sign in with Google, we receive from your Google account:

Email address
Display name
Profile photo URL
A unique user identifier (Firebase UID)

We request only the basic email, profile, and openid scopes. We do not access your Gmail, contacts, Google Drive, or any other Google data.

2.2 Voice recordings and practice data

When you complete a speaking exercise, the App records your voice and generates practice data, including:

Audio recordings of your speech (.m4a)
Speech-to-text transcripts
Speech metrics (e.g. words per minute, filler-word count, pauses, vocabulary diversity, fluency score) and AI feedback
Exercise progress and your practice streak
Your in-app settings (language, recognizer choice, preferences)

Audio is recorded and transcribed, and metrics are calculated, on your device. Your recording and transcript are sent to our AI provider only when you request AI feedback, which requires signing in. If you do not sign in, your recordings and practice data stay on your device and are not uploaded to our servers.

We use your voice only to analyze and improve your speaking and to give you feedback. We do not use your voice to identify you, and we do not create voiceprints. We do not treat your voice as biometric identification data.

2.3 Optional diagnostics (off by default)

Analytics and crash reporting (Firebase Analytics / Crashlytics) are disabled by default. They are collected only if you explicitly turn them on (Settings → Firebase data collection). When enabled, we collect aggregated product-usage events (e.g. which exercises are used, AI-analysis events) and crash/performance diagnostics. We do not collect advertising identifiers and we do not track you across other apps or websites.

3. How we use your data

To provide the core service: record, transcribe, and analyze your speech and show your progress.
To sync your recordings, settings, and progress across your devices (only when you are signed in).
To maintain security and prevent abuse (Firebase App Check).
With your consent: to understand product usage and fix crashes.

Performance of a contract (Art. 6(1)(b)) — providing the speaking-coach features you request, including recording and AI analysis of your speech.
Consent (Art. 6(1)(a)) — optional analytics and crash reporting; you may withdraw consent at any time in Settings.
Legitimate interests (Art. 6(1)(f)) — security, abuse prevention, and keeping the service working.

5. Service providers (processors) and international transfers

We use Google Firebase (Google Ireland Ltd / Google LLC) as our processor for authentication, cloud storage of recordings, the database (Firestore), AI speech analysis (Firebase AI / Vertex AI), and optional analytics/crash reporting. Your data is stored on Google’s infrastructure and may be processed outside your country, including outside the EEA. Such transfers are covered by Google’s Standard Contractual Clauses and the Google Cloud / Firebase Data Processing Terms. We do not sell your personal data and do not share it with data brokers.

6. Data storage and retention

Recordings and metadata are stored locally on your device and, if you are signed in, in your private area of Firebase (isolated per user account).
We keep your data while your account exists. When you delete your account or a recording, the data is removed from your device and queued for deletion from the cloud (Storage and Firestore) by an automated backend process.

7. Your rights

Subject to applicable law (GDPR, UK GDPR, CCPA/CPRA, and others), you may:

Access / export your data — use Settings → Privacy & data → Export my data to download a copy of your account profile and recordings.
Delete your data — use Settings → Delete account, or the public account-deletion page at https://eloqo.org/delete-account.
Withdraw consent for analytics/crash reporting at any time.
Object / restrict / lodge a complaint with your local supervisory authority.

California (CCPA/CPRA): we do not sell or “share” your personal information as those terms are defined by California law. You have the right to know, delete, and not be discriminated against for exercising your rights.

8. Security

Data is encrypted in transit (HTTPS/TLS). Cloud data is access-controlled so that only your authenticated account can read or write your recordings and profile. Local files are protected by your device’s OS-level encryption.

9. Changes to this policy

We may update this policy. Material changes will be communicated in-app, and where required we will ask for your consent again.

10. Contact

Questions or requests: support@eloqo.org, Ilia Gordeev, Padilla 216, 3-1, 08013 Barcelona, Spain.