Terms of Service — Eloqo

Last updated: 8 October 2026

These Terms of Service (“Terms”) govern your use of the Eloqo mobile application (the “App”) provided by Ilia Gordeev (“we”, “us”). By using the App you agree to these Terms and to our Privacy Policy.

1. Eligibility (age)

You must be at least 13 years old to use the App (at least 16 in the European Economic Area, the United Kingdom, and other regions where 16 is the digital-consent age). If you are below the age of majority in your country, you confirm that your parent or legal guardian has reviewed and agreed to these Terms. The App is not intended for children below these ages.

2. The service

Eloqo is a speech-practice coach. It records your voice during exercises and transcribes it and calculates speaking metrics on your device. When you ask for AI feedback, it additionally uses AI analysis to give feedback on your speaking. Feedback is generated automatically and is provided for educational purposes only; it may not be fully accurate and is not professional, medical, or therapeutic advice.

3. Your account

Signing in with Google is optional and enables cloud sync across your devices. You are responsible for keeping your Google account secure. You may sign out at any time, and delete your account and associated data from Settings → Delete account.

4. Voice recording and AI processing

By using the speaking exercises you acknowledge and agree that:

• the App accesses your microphone and records your voice, and transcribes it and calculates metrics on your device;
• when you request AI feedback (which requires signing in), your recording and transcript are sent to our AI provider (Firebase AI / Google) to produce feedback; and
• if you are signed in, your recordings, transcripts, metrics, and progress are stored in your private cloud area to sync across devices.

If you do not sign in, your recordings and practice data stay on your device and are not uploaded to our servers; AI feedback is unavailable until you sign in.

You retain ownership of your recordings. You grant us a limited license to process them solely to provide the App’s features to you, as described in the Privacy Policy.

5. Acceptable use

You agree not to: use the App for unlawful purposes; record other people without their consent where consent is required; upload content that is illegal, infringing, or abusive; or attempt to disrupt, reverse-engineer, or circumvent the security of the service.

6. Subscriptions and payments

The App offers optional paid subscriptions (“Premium”) that unlock additional features. Subscriptions are sold and billed through Google Play on Android and the App Store on iOS, under the terms of the store where you purchase.

• Price and automatic renewal. The plan, price, billing period (monthly or annual), and any trial offer are shown before you confirm your purchase. Payment is charged to your account with the purchasing store. Subscriptions renew automatically for successive billing periods, with recurring charges at the price shown by the store, unless you cancel through that store before renewal.
• Managing and cancelling. Manage or cancel your subscription in the store where you bought it: Google Play subscriptions or, on iOS, Settings → your name → Subscriptions (Apple cancellation instructions). Cancellation stops future renewals; paid access normally continues until the end of the current paid billing period, subject to the store’s terms and applicable law. Uninstalling the App or deleting your Eloqo account does not cancel your store subscription.
• Free trials. If a trial is offered, its duration, eligibility, and the price and billing period after the trial are shown before confirmation. Eligibility is determined by the purchasing store; a trial is not guaranteed for every account. Unless cancelled, a trial automatically converts to a paid, recurring subscription. To avoid a charge, cancel an App Store trial at least 24 hours before it ends, or a Google Play trial before it ends. Access after trial cancellation is subject to the store’s terms.
• Refunds. Request refunds through the purchasing store: Google Play refund help or Apple refund help. Google Play or Apple decides refund eligibility under its policies and applicable law; cancelling does not itself guarantee a refund. Nothing in these Terms limits your statutory consumer-protection rights.

7. Intellectual property

The App, its content, branding, and software are owned by us or our licensors and are protected by law. These Terms do not grant you any rights to our trademarks or content except as needed to use the App.

8. Disclaimers and limitation of liability

The App is provided “as is” and “as available” without warranties of any kind, to the maximum extent permitted by law. We are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be limited under applicable law (including your statutory consumer rights).

9. Termination

You may stop using the App and delete your account at any time. We may suspend or terminate access if you breach these Terms or where required by law.

10. Changes

We may update these Terms. Material changes will be communicated in-app and, where required, we will ask you to accept the updated Terms.

11. Governing law and contact

These Terms are governed by the laws of Spain, without prejudice to mandatory consumer-protection rights in your country of residence. Contact: support@eloqo.org, +34 686 867 220, Ilia Gordeev, Padilla 216, 3-1, 08013 Barcelona, Spain.

12. Additional terms for the App Store version

This section applies only if you obtained the App from the Apple App Store. The App Store version is distributed by Iuliia Lysova, the seller named on the App Store, on behalf of Ilia Gordeev, who provides the App. In this section, “we” and “us” mean both of them, and “Apple” means Apple Inc. If this section conflicts with another section of these Terms, this section applies to the App Store version.

• Acknowledgement. These Terms are an agreement between you and us only, and not with Apple. We, not Apple, are solely responsible for the App and its content. Nothing in these Terms is intended to conflict with the Usage Rules in the Apple Media Services Terms and Conditions.
• Scope of license. We grant you a non-transferable license to use the App on any Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. The App may also be accessed and used by other accounts associated with you through Family Sharing or volume purchasing.
• Maintenance and support. We are solely responsible for any maintenance and support of the App, as set out in these Terms or required by applicable law. Apple has no obligation whatsoever to provide maintenance or support services for the App.
• Warranty. We are solely responsible for any product warranties, whether express or implied by law, to the extent they are not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App to you, if any. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to a warranty are our sole responsibility.
• Product claims. We, not Apple, are responsible for addressing any claims by you or a third party relating to the App or your possession or use of it, including, but not limited to: product liability claims; any claim that the App fails to conform to an applicable legal or regulatory requirement; and claims arising under consumer protection, privacy, or similar legislation. These Terms do not limit our liability to you beyond what applicable law permits.
• Intellectual property claims. If a third party claims that the App, or your possession and use of it, infringes that third party’s intellectual property rights, we, not Apple, are solely responsible for the investigation, defense, settlement, and discharge of that claim.
• Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that the U.S. Government has designated as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Name, address, and contact information. Direct any questions, complaints, or claims about the App to Ilia Gordeev, Padilla 216, 3-1, 08013 Barcelona, Spain; e-mail support@eloqo.org; telephone +34 686 867 220.
• Third-party terms of agreement. You must comply with applicable third-party terms of agreement when using the App, for example your wireless data service agreement and the terms of the Google or Apple account you sign in with.
• Third-party beneficiary. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple has the right, and is deemed to have accepted the right, to enforce these Terms against you as a third-party beneficiary.